Frequently Asked Questions
Do you offer group travel benefits?
Yes, CloudBlue Travel offers group travel benefits. When you gather a group of 10 travelers, you’ll earn savings of 5% off applicable cruise fares. For additional details, please call 844.428.4846 or email at Groups@CruisePG.com.
When do cancellation penalties start?
Reservation confirmed prior to February 1, 2020:
A future cruise credit will be issued in lieu of a refund*.
Date of Cancellation / Cancellation Charge
121 days or more prior to Departure Date: / Administrative fee of $100 per person
120 – 91 days prior to Departure Date / 10% of Full Fare per person
90 – 61 days prior to Departure Date: / 20% of Full Fare per person
60 – 31 days prior to Departure Date: / 50% of Full Fare per person
30 – 0 days prior to Departure Date: / 100% of Full Fare per person
Reservations confirmed between February 1 and March 8, 2020:
Date of Cancellation / Cancellation Charge
121 days or more prior to Departure Date: / Administrative fee of $100 per person
120 – 91 days prior to Departure Date: / 25% of Full Fare per person
90 – 61 days prior to Departure Date: / 50% of Full Fare per person
60 – 31 days prior to Departure Date: / 75% of Full Fare per person
30 – 0 days prior to Departure Date: / 100% of Full Fare per person
*Airfare and pre/post hotel stays subject to fees depending on cancellation date. Once redeemed, future cruise credits are non-refundable and non-transferrable.
Reservations made March 9, 2020 through December 31, 2021, valid for sailings March 1, 2021 through December 31, 2022:
Date of Cancellation Cancellation Charge
31 days or more prior to Departure Date: / Future cruise credit* towards a future cruise
30-0 days prior to Departure Date: / 100% of Full Fare per person
*Airfare and pre/post hotel stays subject to fees depending on cancellation date. Once redeemed, future cruise credits are non-refundable and non-transferrable.
For this purpose, “Departure Date” means the date the sea, air/sea or air/sea/land program first departs and “Full Fare” means the full cost of any cruise, hotel or air component purchased from PGC. Some components may have different refund and/or cancellation policies and penalties and, if so, these will be explained at time of booking. All cancellations need to be made in through our reservations department by calling 844.Gauguin (844.428.4846) or in writing by email to Reservations@CruisePG.com.
How do I book a cruise with Paul Gauguin Cruises?
We recommend calling us at 844.428.4846 or book online.
When will I receive cruise tickets and documents from Paul Gauguin Cruises?
Does Paul Gauguin Cruises offer group rates?
Paul Gauguin Cruises offers group travel benefits. When you gather a group of 10 travelers, you’ll earn savings of 5% off applicable cruise fares. For additional details, please contact CloudBlue Travel at 844.428.4846 or by email at PG-Groups@CruisePG.com.
What side of the ship is best to book staterooms/suites on the m/s Paul Gauguin?
Staterooms and suites on both port and starboard sides of the m/s Paul Gauguin offer great viewing opportunities of the islands of Tahiti, French Polynesia, Fii, and the South Pacific.
Does Paul Gauguin Cruises offer travel insurance?
For more information on Travel Protection please call us at 844.428.4826
How do I cancel a cruise on Paul Gauguin Cruises?
All cancellations (penalties may apply) need to be made by calling 844.428.4846 or in writing by email to Reservations@CruisePG.com.
When is payment for a cruise on Paul Gauguin Cruises due?
A deposit of 25% of the fare is required within 72 hours of booking to confirm a reservation. Payments cannot be transferred to an alternative booking within 120 days of sailing. Unless otherwise noted, final payment must be received 90 days prior to date of travel. Final payment must be received within 48 hours of booking for bookings made 89 to 30 days prior to sailing. For reservations made 29 days or less prior to sailing; full and final payment will be due at the time of booking. PGC reserves the right to cancel any booking not fully paid at final payment due date. Payment may be made by bank wire, personal check, American Express, Visa or MasterCard. Once a deposit is made, all changes are subject to an administrative/cancellation fee.